Mz. Joy’s Krafty Kreations – Store Policies

1. RETURN & EXCHANGE POLICY

At Mz. Joy’s Krafty Kreations, every item is handmade with care and attention to detail.

Due to the custom and handmade nature of our products:

•  All sales are final
•  No returns or exchanges on custom or personalized items

However:

 If your item arrives damaged or defective, please contact us within 3 days of delivery with photos so we can make it right.

 Contact: (mz.joys1@gmail.com)

 2. SHIPPING POLICY

• Orders are processed within 5–10 business days (depending on product type)
• Custom orders may take longer based on design complexity
• Once shipped, delivery times vary based on location

 You will receive a tracking number once your order ships.

 Mz. Joy’s Krafty Kreations is not responsible for:

• Delays caused by the shipping carrier
• Lost or stolen packages marked as delivered

 3. CUSTOM ORDER POLICY

We LOVE bringing your ideas to life 

• All custom orders must be approved before production
• A clear description of your request is required
• Mockups may be provided when applicable

 Once a custom order is started:

• No cancellations
• No changes

 4. DIGITAL PRODUCTS POLICY (TEMPLATES)

For all templates and digital downloads:

•  All sales are final
• No refunds or exchanges
• Files are delivered instantly after purchase

 You may use templates for personal or business use
 You may NOT resell, share, or redistribute the files

 5. PROCESSING TIME POLICY

Each item is handmade, so quality takes time 

• Standard processing: 7–10 business days
• Custom items: 7–14 business days

You will be notified if additional time is needed.

 6. PAYMENT POLICY

We accept secure payments through Shopify, including:

• Credit/Debit Cards
• Shop Pay
• Other available Shopify payment options

Orders must be paid in full before production begins.

 7. CANCELLATION POLICY

• Orders may be canceled within 24 hours of purchase
• After 24 hours, orders cannot be canceled due to production preparation

 8. CONTACT POLICY

For questions, concerns, or custom requests:

 Email: (mz.joys1@gmail.com)
 YouTube: https://youtube.com/@mz.joys1

Response time: 24–48 business hours