FAQ & Policies

Mz. Joy’s Krafty Kreations – Store Policies

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1. RETURN & EXCHANGE POLICY

At Mz. Joy’s Krafty Kreations, every item is handmade with care and attention to detail.

Due to the custom and handmade nature of our products:

  • ❌ All sales are final
  • ❌ No returns or exchanges on custom or personalized items

However:

✔ If your item arrives damaged or defective, please contact us within 3 days of delivery with photos so we can make it right.

📧 Contact: (mz.joys1@gmail.com)


📦 2. SHIPPING POLICY

  • Orders are processed within 5–10 business days (depending on product type)
  • Custom orders may take longer based on design complexity
  • Once shipped, delivery times vary based on location

🚚 You will receive a tracking number once your order ships.

⚠️ Mz. Joy’s Krafty Kreations is not responsible for:

  • Delays caused by the shipping carrier
  • Lost or stolen packages marked as delivered

🎨 3. CUSTOM ORDER POLICY

We LOVE bringing your ideas to life 💜

  • All custom orders must be approved before production
  • A clear description of your request is required
  • Mockups may be provided when applicable

⚠️ Once a custom order is started:

  • No cancellations
  • No changes

💻 4. DIGITAL PRODUCTS POLICY (TEMPLATES)

For all templates and digital downloads:

  • 📥 All sales are final
  • No refunds or exchanges
  • Files are delivered instantly after purchase

✔ You may use templates for personal or business use
❌ You may NOT resell, share, or redistribute the files


⏳ 5. PROCESSING TIME POLICY

Each item is handmade, so quality takes time ✂️

  • Standard processing: 7–10 business days
  • Custom items: 7–14 business days

You will be notified if additional time is needed.


💳 6. PAYMENT POLICY

We accept secure payments through Shopify, including:

  • Credit/Debit Cards
  • Shop Pay
  • Other available Shopify payment options

Orders must be paid in full before production begins.


⚠️ 7. CANCELLATION POLICY

  • Orders may be canceled within 24 hours of purchase
  • After 24 hours, orders cannot be canceled due to production preparation

💌 8. CONTACT POLICY

For questions, concerns, or custom requests:

📧 Email: (mz.joys1@gmail.com)
📱 YouTube: https://youtube.com/@mz.joys1

Response time: 24–48 business hours